Shipping Policy
1. Shipping Time and Preparation
Your orders will be shipped within 1-3 business days after payment confirmation.
For personalized products, this period may be extended by +2-3 business days.
2. Cargo Company & Tracking
Your orders are sent via our contracted carrier [MNG / Yurtiçi / Aras / PTT Cargo].
When your order is shipped, you will be sent a tracking number via e-mail or SMS.
3. Shipping Fees
Shipping fee for orders within Türkiye: Shipping is free for orders over 750 TL, a flat shipping fee (79 TL) is applied for orders below.
Currently, shipping is only available within Türkiye.
4. Packaging
Since our products are framed and glassed, they are packaged with special shock absorbing material.
This ensures that it is not damaged during the shipping process.
5. Damage/Missing Product Status
Please check the package when receiving your cargo.
If you detect damage to your package during delivery, be sure to file a report with the courier. If your product arrives broken or damaged, please contact us within 24 hours with photos and a video taken at the time of delivery.
Once approved, the item will be reshipped free of charge or a refund will be issued.
6. Delivery Time
Deliveries within Istanbul generally take 1-2 business days and 2-5 business days to other cities.
Delays may occur during public holidays and busy periods (Eid, New Year's Eve).
7. Communication
If you have any questions, you can contact us:
📧 info@eksiarti.com